First, we at Eastern Enterprise brainstormed the specifics and gravity of the OOXOO’s requirement, and then applied our workforce to take up a whole new challenge.
The task was to work in collaboration with OOXOO’s elite developers and managers, and develop chatbots for their existing clients (NAVIVA, KNOV) from scratch.
We chose DialogFlow as the framework in order to leverage NLP features built in it. The chatbots interact with end users through natural languages processing (NLP) seamlessly and effectively. DialogFlow can also easily integrate chatbots into mobile apps, web applications, IVR systems and so on, on all kinds of platforms like Google Assistant, Amazon Alexa, Facebook Messenger.
With extensive and methodical use of DialogFlow, we streamlined the designing and integration of this conversational user interface (CUXP).
• Making chatbots as coherent as possible to ensure a seamless user-agent interaction. The design had to do exceptionally well, in gathering the input and giving the exact output expected by the user.
• The chatbot has to be designed in such a way that the business can gather as much responses for the bot to grow and improve.
• Both these factors had to impart a major boost to the firm’s growth and value.