A restaurant chain wanted to modernize its billing and order management system. They faced difficulties managing in-house dining orders, takeaway, and online delivery partners. Their legacy PoS lacked integration with online platforms and offered limited control over kitchen workflows.
We implemented a custom Odoo 18 Community PoS solution with advanced restaurant features and direct integration with Food delivery platforms APIs.
No Integration with Online Platforms: Food delivery platforms orders had to be entered manually, causing delays and errors.
Kitchen Chaos: No proper KOT (Kitchen Order Ticket) system; multiple chefs confused with handwritten slips.
Duplicate Orders & Billing Issues: No way to reprint KOTs or customer bills.
No Service Charge Handling: Extra charges had to be added manually.
Limited Visibility: Managers lacked consolidated reports for dine-in, takeaway, and online orders.
No Error Tracking: Missing audit logs made it hard to trace mistakes.
Earlier, staff had to copy Food delivery platforms orders onto paper slips, often missing items. Customers complained of wrong deliveries and delayed bills. Now, orders flow directly from Food delivery platforms into Odoo PoS, KOTs print instantly in the kitchen, and managers can
reprint bills or track every action in the log. The restaurant runs smoother, staff are less stressed, and customers get their food faster.
