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Odoo Point of Sale Implementation

Project Synopsis

A restaurant chain wanted to modernize its billing and order management system. They faced difficulties managing in-house dining orders, takeaway, and online delivery partners. Their legacy PoS lacked integration with online platforms and offered limited control over kitchen workflows.

We implemented a custom Odoo 18 Community PoS solution with advanced restaurant features and direct integration with Food delivery platforms APIs.

Challenges

Business Challenges Before Odoo 18 PoS

No Integration with Online Platforms: Food delivery platforms orders had to be entered manually, causing delays and errors.

Kitchen Chaos: No proper KOT (Kitchen Order Ticket) system; multiple chefs confused with handwritten slips.

Duplicate Orders & Billing Issues: No way to reprint KOTs or customer bills.

No Service Charge Handling: Extra charges had to be added manually.

Limited Visibility: Managers lacked consolidated reports for dine-in, takeaway, and online orders.

No Error Tracking: Missing audit logs made it hard to trace mistakes.

Our Solution

Our Solution with Odoo 18 Community
We designed a tailored Odoo Community PoS module with the following features:
1. Food delivery platforms Integration:
  • Direct API sync for online orders.
  • Auto-import of menu updates, prices, and availability.
  • Unified dashboard for dine-in, takeaway, and online orders.
2. Kitchen Order Ticket (KOT) Printing:
  • Automatic KOT generation for each order.
  • Separate printers for kitchen/bar counters.
  • Duplicate KOT printing enabled in case of lost tickets.
3. Billing Enhancements:
  • Option to reprint duplicate bills.
  • Customizable bill headers/footers.
  • Service charges and tips applied automatically.
4. Service Charge & Tax Rules:
  • Configurable service charge by percentage.
  • Multiple GST options based on dine-in or delivery.
5. Online Orders Workflow:
  • Orders received from Food delivery platforms → Auto-synced into Odoo PoS.
  • KOT generated instantly in the kitchen.
  • Billing auto-applies platform commission & charges.
  • Delivery status updated back to Food delivery platforms via API.
6. Order & Process Logs:
  • Detailed logs for each order: who created, modified, cancelled, or printed.
  • Separate dashboards for cancelled/reprinted orders.
  • Helps in accountability and audit control.
7. Reports & Analytics:
  • Consolidated report of dine-in, takeaway, and online orders.
  • Top-selling items across channels.

Visual
Workflow

Online Order Flow
Dine-in Flow

Before vs After Odoo

Before vs After Odoo 18 Community PoS
  • Aspect
  • Before Odoo 18
  • After Odoo 18 Community PoS w/ Integration
  • Online Orders
  • Manual entry from apps
  • Auto-synced from Food delivery platforms APIs
  • Kitchen Orders
  • Handwritten slips
  • Digital KOT printing & reprints
  • Billing
  • No duplicate bills
  • Reprint option for bills & KOTs
  • Service Charges
  • Manual addition
  • Automated % based charges
  • Audit Logs
  • None
  • Detailed order & action logs
  • Reporting
  • Fragmented
  • Unified dine-in + online order reports

Business
Impact

Earlier, staff had to copy Food delivery platforms orders onto paper slips, often missing items. Customers complained of wrong deliveries and delayed bills. Now, orders flow directly from Food delivery platforms into Odoo PoS, KOTs print instantly in the kitchen, and managers can reprint bills or track every action in the log. The restaurant runs smoother, staff are less stressed, and customers get their food faster.
  • Reduced order processing errors by 60%
  • Improved kitchen efficiency with instant KOT printing
  • Faster billing & happier customers
  • Seamless management of Food delivery platforms orders inside Odoo
  • Clear accountability with detailed logs
  • Increased revenue visibility & control over commissions