Hundreds of guest emails in different languages needed to be manually tagged by product and routed to the right CRM queue.
NLP + deep learning model auto-detects language, identifies product, and routes the email.
70% reduction in manual handling time, faster and more accurate support for ACSI’s international audience.
Repeat bookings dropped due to lack of timely and personalized nudges.
Recommendation model identifies 3 campsites similar to the guest’s previous stay, based on region, amenities, ratings, etc. Emails sent exactly 11 months post last booking.
25% increase in return bookings, helping ACSI improve customer retention.
Lost leads when preferred campsites were fully booked.
System analyzes campsite enquiry and suggests 3 similar alternatives, auto-generating an email for each request.
Recovered bookings, enhanced guest satisfaction—enabling ACSI to better serve campers even during peak demand.
